We at Ippolitan are dedicated to ensuring your complete satisfaction with every purchase. Our Return and Refund Policy is crafted to offer you a smooth process in the unlikely event that you need to return a product. Please take a moment to acquaint yourself with our policy.
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Returns Eligibility: We accept returns for items within 30 days from the date of purchase. To be eligible for a return, the item must be unused, unworn, and in the same condition as received. It must also be in its original packaging.
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Initiation of Return: To start a return, please get in touch with our customer service team at [email protected]. Kindly provide your order number and a brief explanation of the reason for the return. Our team will guide you through the return process.
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Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method to ensure that your return reaches us.
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Inspection and Approval: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria. Upon approval, we will process your refund.
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Refund Process: Refunds will be processed within 5 days of receiving the returned item. The refund will be issued in the original form of payment.
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Exchanges: Currently, we do not facilitate direct exchanges. If you wish to exchange an item, please initiate a return as per our policy and place a new order for the desired item.
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Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 3 days of receiving the order. We will work with you to provide a replacement or a full refund, including return shipping costs.
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Restocking Fee: no fee
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Return Address: 130 Maple St, Springfield, MA 01103S
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Contact Us: If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact our customer service team at [email protected].
We appreciate your trust in Ippolitan. Your satisfaction is our top priority, and we are here to assist you throughout your shopping experience.
Warm regards,
Ippolitan